Refund Policy

1. Subscription Refunds

All subscription payments are processed through Waffo Pancake, our payment processor and Merchant of Record. Payment card data is handled exclusively by our PCI-DSS compliant payment processor and is never stored on our servers. Refund requests are handled on a case-by-case basis.

• Within 14 days of purchase: Full refund available for annual plans.
• Monthly plans: Refunds are provided for the current month only if requested within 48 hours of charge.
• After 14 days: No refunds are provided, but you can cancel at any time — service continues until the end of the billing period.

2. Free Trial

Our Free plan allows you to try the service before committing to a paid subscription. We encourage you to use the free tier to evaluate the service.

3. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method.

4. Cancellation

You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will not receive a refund for the current period, but you will not be charged again.

5. Chargebacks

If you dispute a charge through your bank or payment provider, your account may be suspended pending resolution.

6. Contact

For refund requests, contact our support team at support@humantext.ai.